Managed IT Services
We specialise in providing comprehensive managed IT support services tailored specifically for small and medium-sized enterprises (SMEs) located across Greater Manchester, Stockport & West Yorkshire. With our expertise and dedication, we ensure that your business’s IT infrastructure is optimised, secure, and dependable, allowing you to focus on your core operations and growth.
Support Services
Our Managed IT Support services offer a range of solutions designed to meet the unique needs of SMEs. Whether you require assistance with proactive network monitoring, help desk support, data backup and disaster recovery, cybersecurity, or IT consulting, we’ve got you covered. Our team of experienced IT professionals possesses the skills and knowledge to handle a wide array of IT challenges efficiently and effectively.
By partnering with us for your IT Support needs, you can enjoy several benefits. First and foremost, you gain peace of mind knowing that your IT systems are being managed by experts who are dedicated to ensuring their smooth operation. We proactively monitor your infrastructure, identifying and resolving potential issues before they can disrupt your business.
Additionally, our responsive help desk support is just a phone call or email away. Our friendly and knowledgeable technicians can promptly address your IT concerns, minimizing downtime and maximising productivity.
Help Desk
You will have peace of mind with Evolution Managed IT Services Help Desk, knowing that our certified technicians can quickly and efficiently resolve your most complex technical problems.
• Desktop performance and user administration
• Virus and Malware infections
• E-mail applications and Web browsers
• Line of business applications
• Thin clients and Virtual Desktop Infrastructure (VDI)
• Hardware including tablets and smartphones.
• Printer installation and support
• Microsoft Windows support
• Microsoft 365 administration and support
• Collaboration with third-party vendors
• And more…
Remote Patch Management & Monitoring
With our remote access tools, our qualified engineers can provide remote IT support from anywhere even to those remote workers that aren’t in the office.
Our Remote Monitoring & Management tools (RMM) allow us to perform a number of behind-the-scenes functions.
Real-Time Alerts: RAM usage, hard drive, CPU load, AV, customised event viewer alerts plus much more.
Automation: Pre-configured administrative and maintenance tasks that can be applied to servers and workstations.
Patch Management: Identify and automate software update patches, ensuring your devices are always up to date.
Custom Scripting: Script, execute and track custom maintenance tasks. Further, automate your IT management.
We have a number of ways to contact us and while we do utilise a ticketing system, we do not hide behind it. It’s entirely up to you how you contact us be it by e-mail, through the ticketing system or over the phone. We will always endeavour to resolve an issue on first contact.
We offer various IT support packages tailored to suit your business so whether you’re a sole trader or have 100+ staff we can provide a bespoke package to suit your IT support needs.
Cyber Security
Data security is a top priority for any business in today’s digital landscape. Our managed IT support includes robust cybersecurity measures to protect your sensitive information from unauthorised access, malware, and other cyber threats. We implement multi-layered security protocols, conduct regular vulnerability assessments, and provide employee training to ensure your business remains resilient against evolving cyber risks.
Services we offer:
- Endpoint Protection: We deploy and manage advanced endpoint protection solutions to safeguard your devices, such as laptops, desktops, and mobile devices, from malware, ransomware, and other malicious threats. Our solutions provide real-time threat detection, web filtering, and data encryption to protect your sensitive information.
- Secure Remote Access: With the rise of remote work, secure access to your company’s resources is crucial. We implement secure remote access solutions, including virtual private networks (VPNs) and multi-factor authentication (MFA), ensuring that your employees can access data and applications securely from any location.
- Managed Firewall and Intrusion Detection Systems: We provide and manage robust firewall solutions tailored to the needs of SMEs. Our intrusion detection systems continuously monitor your network for any suspicious activities, promptly alerting our security team to potential threats.
- Security Awareness Training: Human error is often a significant factor in cyber incidents. We offer customized security awareness training programs for your employees, educating them about common cyber threats, safe browsing practices, phishing prevention, and data protection measures. By fostering a security-conscious culture, you can significantly reduce the risk of successful cyber-attacks.
Protecting your SME from cyber threats is no longer an option but a necessity in today’s digital landscape. Our comprehensive cyber security services offer a proactive and holistic approach to safeguarding your business, data, and reputation. By partnering with us, you can focus on growing your company while we handle the complexities of cyber security, providing you with peace of mind and the confidence that your digital assets are well-protected. Contact us today to discuss your specific cybersecurity needs and take the first step towards a secure future.
On-Site Support
While most issues can be resolved quickly and efficiently remotely there are certain issues that require on-site support.
• Installation of new hardware
• Hardware upgrades
• Networking issues
• Internet connectivity issues
• Operating system upgrades.
• Audit of equipment and hardware
Server Support
We can support your server regardless of whether it is on-premises or hosted in the cloud. With a wealth of experience with Windows & Linux servers, we can provide support regardless of the role of the server with everything from Domain Controllers, SQL servers, Web Hosting and Virtualisation.
• Automated out-of-hours updating, patching and reboots to minimise downtime.
• Administration and management
• Performance issues
• Software issues
• Hardware upgrades
• Backup and recovery
We understand that each business has unique IT requirements and goals. Our IT consulting services help you align your technology strategy with your business objectives. Whether you are planning to upgrade your infrastructure, implement new software, or streamline your IT processes, our experts provide valuable insights and guidance to help you make informed decisions and achieve optimal results.
At our core, we are committed to delivering exceptional customer service. We strive to build long-term partnerships with our clients, fostering trust and reliability. Our flexible managed IT support plans are scalable, allowing you to adapt as your business grows and evolves.
If you are an SME based in the Northwest region seeking reliable and professional IT support, look no further. Contact us today to discuss your IT needs and let us provide you with a customised solution that empowers your business to thrive in the digital age.
“Despite a complex bespoke Sage 200 project Nick has plotted a clear and realistic path to completion and has been a voice of reason throughout. He has provided a measured approach to the project and highlighted the importance of cause and effect.”
Angus Cameron Pride
Let’s Make Things Happen
Do you want to work with an innovator in the IT support sector? Do you want to transform your technology infrastructure? Do you want to propel your business to the next level?
If the answer to any of those is yes, then we need to talk!